Overview
Our refund and replacement policy lasts 2 days after delivery. If 2 days have passed since delivery, we can’t offer you a full refund or replacement cuttings. The only exception is when an variety is later deemed incorrect.
We only replace or refund items if they are missing, defective, damaged, moldy, or incorrect.
To be eligible for a refund or replacement, you must take a photo upon receiving your cuttings and email it to us.
Refunds are only issued where a replacement is not possible.
Once the photo is received and inspected, we will send you an email to notify you.
If you are approved, then your refund or replacement will be processed and this may take up to 7 working days.
If you haven’t received a refund after processing, first check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. PayPal refunds are usually immediate.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Gift items
Gift items cannot be replaced or refunded.
Need help?
Contact us at figsvinny@gmail.com for questions related to refunds and returns.